Globalization has become a part of our daily lives. Most small businesses deal with at least some foreign customers.
One of the many adaptations people have made to the globalized business landscape is the conference call. Conference calls are a way of communicating large amounts of people in varying locations.
As with any group, there are a few unspoken rules about how to behave during a conference call. We’ll go into more detail about the proper conference call etiquette in the paragraphs below.
1. Address Issues with Technology
Anybody who’s ever had a cell phone or internet knows the frustration that comes with bad or slow connection. In the business world, it can not only ruin a conversation but a conference call as well.
It’s best to address and deal with these issues as soon as possible so that they don’t interfere with the call. Being ill-prepared can leave a bad impression on others.
2. Introductions are Important
On any conference call, it’s important that everyone knows who they’re dealing with. This is especially true if both parties don’t have video. It can get confusing trying to figure out who’s talking from one minute to the next if they don’t make it clear.
Introductions can also help set the mood and determine the approach. For instance, you’re going to conduct yourself differently around coworkers than you would with your boss or the CEO of another company.
3. Know When to Use the Mute Button
There are plenty of old jokes about people forgetting to mute themselves during conference calls and proceeding to insult the other person. While most people aren’t likely to make that mistake, it is still important to mute oneself when necessary.
Clients and business associates don’t need to know about budget concerns or whether or not you remembered to print something. They also don’t need to know whether you’re paying for the conference call or using the best free conference call.
4. Good Conduct
The biggest thing to remember about conference call etiquette is that you’re still dealing with people. Make it a point to be prompt, professional and polite.
Showing up late gives the impression that you’re either disorganized or don’t respect others. You’ll also need to be kind, even if you don’t like the other person or people. In business, this may be the case quite often.
Finally, it’s important to stay on-topic, pay attention and not leave the call until the business is concluded.
Proper Conference Call Etiquette
Conference call etiquette is an important skill to master in the workplace. It helps to ensure that you have successful dealings with over long distances and even around the world.
It will also help to give your company a better reputation among potential clients, and other companies. Sometimes a good reputation can make a business.
We encourage you to do more research about conference calls on your own if you’re interested.
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