Why your repair history is your strongest legal weapon
If a dealer can’t repair the same problem after three try’s, or has your car for 30 days within a year, it’s classified as a lemon and the manufacturer must buy it back and reimburse you for your costs. Most owners don’t know this and get cheated.
The repair order is your paper trail – protect it
Whenever you leave your car at a dealership for service or repair, a document is generated. That document will include the date, the vehicle’s mileage, the problem you reported, the technician’s notes, and the work that was performed on the vehicle. On the surface, it seems like a very basic document. But this piece of paper is used in every lemon law case!
The devil is in the details, though. The more visits you make, the more likely you are to catch the service department describing the same problem in different ways. This immediately makes your problem look less serious than it is. Fixing the transmission because it’s “sluggish” takes on a different tone than fixing an “acceleration problem” – especially when they claim they couldn’t find a problem with the transmission because they “check-accelerated the transmission on the highway, and it performed correctly.”
Before you deliver your vehicle, write a clear, concise description of the problem using all of the specialized language you want. Hand the service advisor the piece of paper and tell them that you want that copied exactly on the repair order. When you go back to pick up your vehicle, do not sign the repair order until you’ve read it completely. If that problem still persists, take a moment to make sure they copied the last repair order exactly. If they haven’t, inform them of the oversight and ask them to make the necessary corrections. But do not take your car until you have a signed, dated copy of every repair order you fill out, even if it says “No problem found”.
Making the legal transition from frustrated owner to claimant
Once you’ve accumulated the repair orders, logged the days, confirmed the defect is recurring, and verified you’re still inside the warranty coverage period, you’re not just a dissatisfied customer anymore. You have a case.
Before filing any claim, many lemon car laws require a “Final Repair Attempt” notice be sent to the manufacturer by certified mail, return receipt requested. This formally notifies the manufacturer you have given them one last opportunity to fix the problem. Skipping this step can weaken or delay your claim, so don’t assume your dealership visits have already satisfied it.
At this point, most owners are ready to hand this off. The Easy Lemon law service directly negotiates with the manufacturer, which matters, because the manufacturer has legal teams whose job it is to pay out as little as possible.
One thing that stops people from calling an attorney is the fear of legal fees. Most lemon law statutes require the manufacturer to pay your attorney’s costs if you win, not you. That’s written into the federal Magnuson-Moss Warranty Act and mirrored in most state versions. You don’t pay your lawyer out of a buyback settlement.
The 30-day rule is often easier to trigger than you think
Many people are aware of lemon car laws that become valid after a specific number of repair attempts, usually three or four attempts, for the same issue. What’s less known is under how many cumulative days does a car qualify as a lemon.
In various states or jurisdictions, a car is considered a lemon if it has been in the shop for a cumulative total of 30 days or more within the first year or two of ownership, regardless of the number of different problems requiring repair. That’s 30 days you don’t have your car. A week and a half to resolve a fuel system problem, another week for an electrical, another week for God-knows-what – suddenly it’s all adding up pretty quickly. Start tracking from day one. Log every drop-off date and pick-up date. If you can pull repair orders going back to your first visit, do it now. The dealership is required to keep those records and you can request copies at any time.
Technical service bulletins and what they reveal
When your car has a defect, it’s likely that the manufacturer is aware of it, too. Technical Service Bulletins are like the unspoken “Oops, our bad” from your vehicle’s maker. They’re not recalls; they’re sent to dealerships to describe known problems and the repair procedures for them. You’re going to want to know if the manufacturer was already aware of the problem you’re experiencing with your specific vehicle.
You can search TSBs by your Vehicle Identification Number through a few public databases. If your repair orders reference a TSB number, that’s worth noting. It means the dealership attempted a manufacturer-prescribed fix. If it didn’t work, and you’re back two weeks later with the same complaint, you have a failed repair attempt under a documented, known defect. Voilà.
What a buyback actually looks like
When a lemon law attorney tells you not to expect a full buyback, that’s based on reviewing your circumstances using their experience of what manufacturers get away with. Not just because your state’s laws or the arbitration program is weaker. If you gave them an easy time by not documenting everything, they’ll take advantage of that.